Conflict Management and Resolution Workshop
Presented by: 
Jonathan Klane, M.S.Ed., CIH, CSP, CHMM, CIT – Director of Risk Management and Safety Education, BioRAFT and PhD student at ASU in Human/Social Dimensions in Science/Technology

Description:  How many times have you found that a safety issue is actually a conflict that just happens to be about safety?  Let's face it - in safety we deal with a lot of conflict management needs - it's just part of what we do.  In this workshop we'll look at the nature of conflicts (they can be helpful if approached the right way), what works and what doesn't, communication and active listening skills, perspective vs. perception, human behavior and decision making, and how to build up your skills in these areas. We'll engage in active learning with practices, discussion on the learning, some role playing, and have fun throughout the day.  

Learning Objectives:
At the end of the workshop, active learners should be able to:

  • Describe the nature of conflicts and its pros and cons
  • List several beneficial traits for a conflict manager to have and use
  • Compare and contrast perspective and perception as well as human decision making
  • Demonstrate better conflict management skills

Meet the speaker: Jonathan’s 30+ year career spans many diverse roles and settings including Safety Director for two Colleges of Engineering, teaching EHS and management courses for two colleges back east, and 20+ years as a consultant and trainer.  He now focuses on the people side of safety including researching risk perceptions and the use of narratives to affect them as well as teaching soft skills such as conflict management.

Dates: January 19th and 21st AND January 26th and 28th 
Time: 12:00 PM - 2:00 PM CST 
Duation: Total of 8 hours
Pricing: $250 – members / $350 non-members
Registration is for ALL 8 hours.

This event has a capacity of 25 registrants. Register today to reserve your spot.